Use a QC-BOT to check all your customer conversations , interact with the quality experts to support advisors on service improvement.
We are a contact centre technology company with over 120 experts in Artificial Intelligence (AI), using Natural Language Understanding (NLU) and Machine Language (ML) to transform the way customers are serviced. QCAAS compliance and quality BOT is an invaluable aid to the QA process, which will become critical to meeting regulatory demands and to enhance customer experience.
Why check less than 5% of your calls for compliance and quality? what about emails?
QCAAS will check 100% of your customer conversations within minutes.
[Email, Chat, Social and Voice]
Under budget pressure to run effective Quality Assurance process? Our AI platform will automatically check and report on your customer conversations.
No technical skills required.
Are you concerned about sharing customer conversation outside the business?
Our automated service is hosted on secure platform and visible only to you and colleagues you have authorised.
Do you have to wait for days and weeks to review and provide quality feedback?
With QCASS, you will receive feedback on calls within minutes.
Do you have an ongoing monthly cost for independent quality checks?
On QCAAS platform we allow you to set up a flexible usage profile with no contractual commitment.
Are you worried that you have sensitive customer and card information on current and historic voice recordings, chats and emails? With QCAAS you have the option to automatically identify and redact sensitive information
We are committed to share the latest advancement in the use of AI for compliance. Please subscribe to receive regular updates and customer case studies.