Transition your Quality Checkers to Quality Improvers

Use a QC-BOT to check all your customer conversations , interact with the quality experts to support advisors on service improvement.

Application of AI to quality and compliance

We are a contact centre  technology company  with over 120 experts in Artificial Intelligence (AI), using Natural Language Understanding (NLU) and Machine Language (ML)  to transform the way customers are serviced.  QCAAS compliance and quality BOT is an invaluable aid to the QA process, which will become critical to meeting regulatory demands and to enhance customer experience.

peace of mind

Reduce risk with 100% checks


Why check less than 5%  of your calls for compliance and quality? what about emails? 

QCAAS will check 100% of your customer conversations within minutes.

[Email, Chat, Social and Voice]

Lower the cost of compliance


Under budget pressure to run effective Quality Assurance process? Our AI platform  will automatically check and report on your customer conversations.

No technical skills required.

Totally secure


Are you concerned about sharing  customer conversation outside the business? 

Our automated service is hosted on secure platform and visible only to you and colleagues you have authorised.

Get immediate feedback


Do you have to wait for days and weeks to review and provide quality feedback? 

With QCASS, you will receive feedback on calls within minutes.

Only pay for what is checked


Do you have an ongoing monthly cost for independent quality checks?  

On QCAAS platform we allow you to set up a flexible usage profile with no contractual commitment.

Redact sensitive data


Are you worried that you have sensitive customer and card information on current and historic  voice recordings, chats and emails? With QCAAS you have the option to automatically identify and redact sensitive information


We are committed to share the latest advancement in the use of AI for compliance. Please subscribe to receive regular updates and customer case studies.